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Technology

RAG (Retrieval-Augmented Generation)

A technique where the AI retrieves relevant information from a knowledge base before generating a response, reducing hallucinations and grounding outputs in real data.

Why it matters

RAG is how AI answers questions about your specific documents instead of guessing from general training. It matters because it grounds responses in real, retrieved sources, which cuts down hallucinations and lets the AI cite where an answer came from. Most trustworthy "chat with your PDF" and company-knowledge assistants rely on it, and it's why they can stay current without retraining the whole model.

In practice

A company help bot using RAG doesn't invent your refund policy. When you ask, it first searches the official policy documents, pulls the relevant paragraph, and then writes its answer based on that exact text, often with a citation. That's the difference between a bot that confidently makes up rules and one you can actually rely on, because its answer is anchored to a real source.

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